Contact Center Lead Agent, Full-Time

At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives.

Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package.

If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you.

Beehive Federal Credit Union is seeking a full-time Contact Center Lead Agent to work in our Rexburg Administrative office. This position works 40 hours, Monday - Friday, with Saturday hours as needed. The expected pay is $_____ per hour, DOE. This position ensures members and potential members receive fast, courteous, and accurate service on the telephone; explains services, sets up secondary accounts and services, responds to problems, and directs members' telephone calls to the appropriate area; assists and trains other telephone center representatives. Assists with agent scheduling and hiring.

Job Description

• Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to Branch Manager or next level supervisor, along with their recommendations.
• Identifies and cross-services opportunities and services to members and assists Branch Manager in coaching other agents in achieving their goals.
• Assists the Branch Manager with scheduling, training, and quality assurance monitoring of the agents.
• Identifies and takes action to improve the departments operating methods and procedures.
• Performs duties in compliance with the Bank Secrecy Act.
• Will actively engage in needs-based selling.
• Performs other duties as assigned, assists in other departments as needed, and works at or attends community events as assigned.

Qualifications

• Must possess excellent communication skills & customer service skills.
• Six months to two years of similar or related experience required as well as a high school education or GED.

Benefits

Full-time employee benefits include paid holidays; employer sponsored 401(k) retirement plan including 2% company match and 9% profit sharing; health, vision, and dental insurance with 95% employer paid premium and 65% employer paid premium for families; employer paid life insurance; plus the opportunity to work in an excellent team-oriented environment. You'll love working at Beehive!

Beehive Federal Credit Union is a member-owned, not-for-profit organization founded in 1960. Headquartered in Rexburg, Idaho, Beehive is a full-service credit union serving members and employees of The Church of Jesus Christ of Latter-day Saints nationwide. Branches are located in Rexburg, Rigby, Idaho Falls, and Meridian, Idaho. Beehive Federal Credit Union is an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Vets/Disability.

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